---
title: "About Dialogist — a telecom team building AI voice agents"
description: "Who builds Dialogist AI voice agents for phone calls: a team with decades in telephony and real-time systems, and the AI team that grew out of it in 2025."
canonical: "https://dialogist.cc/en/about/"
locale: "en"
updatedAt: "2026-11-11"
---

# Phone calls are our trade

Dialogist is built by people who have spent their careers on telephony and real-time systems. In 2025 the AI team became a team of its own, with one job: AI voice agents that hold a real conversation on a real phone line.

## Where we come from

Our team has built communication software for decades: telephony boards and fax servers, the move to VoIP, contact centers and the platforms that carry calls between carriers and businesses. That work continues as Incoplax, the telecom platform our agents run on.

Real-time systems teach a team to count milliseconds. A switch that answers late drops calls, and an agent that answers late loses the caller. We brought that habit to AI.

In 2025 the AI development team was set apart as its own team, to build Dialogist.

## What we build

The stack under a Dialogist agent is our own work, end to end.

- **Oasis Speech.** Our speech recognition, in 48 languages. [Oasis Speech 2](https://dialogist.cc/en/research/oasis-speech-2/)
- **Atlas.** The Knowledge Hub that answers from your documents. [Atlas](https://dialogist.cc/en/technology/#atlas)
- **Polygon.** The test bench where we rehearse every agent before it takes a call. [Polygon](https://dialogist.cc/en/technology/#polygon)
- **Cadence.** The workbench we train Oasis Speech in, published as open source. [Cadence](https://dialogist.cc/en/research/cadence/)
- **The real-time voice engine.** Turn-taking, interruptions, synthesis and telephony in one streaming pipeline. [Listening while talking](https://dialogist.cc/en/research/listening-while-talking/), [Voicecore: Rust media backend](https://dialogist.cc/en/research/voicecore-rust-media-core/)

All of it runs on our own and open-weight models, on servers we operate in the EU, or on yours.

The same team builds these products for telephony and AI:

- **Incoplax.** The communication powerhouse: the telecom platform our agents run on. [incoplax.com](https://incoplax.com/)
- **AI Softphone.** A free softphone with AI capabilities. [ai-softphone.com](https://ai-softphone.com/)
- **Creomate.** Integrations between 3CX and CRM systems. [creomate.com](https://creomate.com/)
- **nano.llmto.day.** Open-source tools, made mostly for AI Softphone. [nano.llmto.day](https://nano.llmto.day/)

## How we work

- **We measure, then we publish.** We measure everything we ship, and we publish the numbers.
- **We run every model ourselves.** No caller audio or text goes to a third-party AI provider.
- **An agent says it is an AI.** The greeting can announce the AI and the recording, and we recommend that it does.
- **People make the decisions that matter.** The agent books, records and hands over. Hiring decisions, disputes and exceptions stay with your team.
- **Tested before it talks.** We rehearse every change against simulated callers before it reaches a caller.

## In numbers

- **2025** the AI team becomes Dialogist
- **48** languages our agents hear and speak
- **100** simultaneous calls per Server Unit

## Projects

- **Deda Mraz zove.** This New Year, Deda Mraz calls children in Serbia, in Serbian, voiced by a Dialogist agent. [Deda Mraz is calling](https://dialogist.cc/en/news/deda-mraz-is-calling/), [deda.dialogist.cc](https://deda.dialogist.cc/)

## The company

Dialogist is a product of Creomate DOO.

- Creomate DOO: info@creomate.com, +381 21 3220 030
- General: hello@dialogist.cc
- Security: security@dialogist.cc
- Deda Mraz project: deda@dialogist.cc

[Partners](https://dialogist.cc/en/partners/) · [Trust & data](https://dialogist.cc/en/trust/)

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Contact: hello@dialogist.cc