---
title: "Integrations — Salesforce, Creatio, Zendesk | Dialogist"
description: "Connect Dialogist AI voice agents for phone calls to Salesforce, Creatio and Zendesk out of the box, or to any system with an API."
canonical: "https://dialogist.cc/en/integrations/"
locale: "en"
updatedAt: "2026-11-11"
---

# An AI voice agent that works in the systems your team already uses.

It looks the caller up before it speaks, updates records while it talks and writes a summary when it hangs up. Three connectors work out of the box; anything with an API works through tools.

## Out of the box

Connect an account, choose what the agent may read and write, and it is part of every call.

### Salesforce (CRM) — Available

Leads, contacts and activities, updated after each call.

- Finds the caller by phone number before answering
- Creates leads and contacts from new callers
- Logs the call with its summary and outcome
- Updates fields from the post-call result

### Creatio (CRM) — Available

Find, create and update records without leaving the call.

- Finds the contact or account before answering
- Creates contacts and leads during the call
- Updates records with what was agreed
- Attaches the summary to the contact’s history

### Zendesk (Help desk) — Available

Tickets that arrive with the whole conversation in them.

- Recognises the requester and their open tickets
- Reads ticket status to the caller
- Creates a ticket with the transcript and summary
- Adds an internal note when the call goes to a person

## Works with anything that has an API

Without a connector, the agent reaches your systems in these ways.

- **HTTP tools.** Declare an endpoint and when to call it: check availability, look up an order, create a booking. Call and caller values are filled in for you.
- **Your phone system.** Keep your number and PBX. The agent registers over SIP and takes calls like any extension.
- **Incoplax telephony.** Numbers, queues, call-back campaigns and signed webhooks for finished calls, through Incoplax telephony, part of the same group.
- **Your website and documents.** The Knowledge Hub reads PDFs, Office files, tables and whole sites from a sitemap, and re-crawls on a schedule.

## Roadmap

Planned connectors. Requests decide the order.

### CRM

- HubSpot — planned
- Pipedrive — planned
- Microsoft Dynamics 365 — planned
- Zoho CRM — planned
- Bitrix24 — planned

### Help desk

- Freshdesk — planned
- Jira Service Management — planned
- ServiceNow — planned

### Booking and calendars

- Google Calendar — planned
- Microsoft 365 calendars — planned
- Calendly — planned
- Cal.com — planned

### Knowledge sources

- Confluence — planned
- Notion — planned
- Bitrix24 knowledge base — planned

### Built in

- Minimal CRM (in every plan) — planned
- Booking calendar (in every plan) — planned

## Request an integration

Tell us what your team runs on. Requests decide the order of the roadmap, and we will write when yours ships.

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Contact: hello@dialogist.cc