---
title: "Privacy Policy | Dialogist"
description: "What dialogist.cc collects, why, how long we keep it and who sees it: the waitlist, analytics, cookies and the Try it live demo."
canonical: "https://dialogist.cc/en/privacy/"
locale: "en"
updatedAt: "2026-11-11"
---

# What we collect on this site, and why.

This policy covers dialogist.cc: the waitlist, the request forms, analytics, cookies and the Try it live demo. If something is unclear, write to privacy@dialogist.cc.

## Who we are

dialogist.cc is run by CREOMATE DOO, a company registered in Novi Sad, Serbia. Dialogist is its product. CREOMATE DOO decides why and how the data below is used (the data controller).

- **Company.** CREOMATE DOO Novi Sad
- **Registration number (matični broj).** 21890154
- **Tax number (PIB).** 113559576
- **Address.** Toplice Milana 15, 21000 Novi Sad, Serbia
- **Phone.** +381 21 3220 030
- **Privacy questions.** [privacy@dialogist.cc](mailto:privacy@dialogist.cc)
- **General questions.** [hello@dialogist.cc](mailto:hello@dialogist.cc)
- **Security reports.** [security@dialogist.cc](mailto:security@dialogist.cc), see [security.txt](/.well-known/security.txt)

## What we use, why and for how long

*The data this site uses, what for and how long it is kept*

| What | Why | How long |
| --- | --- | --- |
| Your email address, when you join the waitlist or send a request | To put you on the waitlist and to write to you when your place opens. | In our CRM until you ask us to delete it, or for 24 months after our last contact if you do not become a customer. |
| What you type in a request form: the integration or language you want (up to 120 characters) and an optional note (up to 500) | To decide what to build and to reply to you. | As long as your CRM record. |
| The language of the page you signed up on | To write to you in a language you read. | As long as your CRM record. |
| Campaign details with a signup: UTM parameters, ad click IDs, a ref tag, and the page the form was sent from | To see which campaign brought you, so we know what works. | As long as your CRM record. |
| Your IP address, when you send a form | To limit how many requests one address can make per minute and to block abuse. | One minute, in the server’s memory. The site does not write it to disk. |
| A queue copy of your submission | If the CRM cannot be reached, the submission waits on our server and is sent again later, so no signup is lost. | The message is erased once the CRM has it. The email address and language stay as a duplicate check until you ask us to delete them. |
| Visits and clicks: the page, the referring site, browser, operating system, device type, screen size, language, and the country and city looked up from your IP address (the address itself is not stored). Clicks on the buttons and links we measure, and page speed | To count visitors, see which pages help and keep the site fast. | Anonymous records in our own analytics database. No name, email address or cookie is attached to them. |
| Recordings of clicks, scrolling and pointer movement (heatmaps and replays). They start after your first click, key press, scroll or touch, and never when your browser sends Do Not Track. Page text is masked, and the waitlist form and the demo window are left out | To find where visitors get stuck. | In our own analytics database, with no name or email address. |
| Your voice and the conversation in the Try it live demo | So the agent can hear and answer you. | Not recorded and not saved. See [the demo](#demo). |

We do not use advertising or social-network trackers. The site loads no third-party scripts, fonts or images: everything comes from dialogist.cc, and analytics come from our own server.

## Cookies and browser storage

*What this site stores in your browser*

| Name | What it keeps and why | How long |
| --- | --- | --- |
| dlg-locale (cookie) | The language you picked in the language menu, so the home page opens in it next time. Set only when you pick a language there. | 1 year |
| dlg-attr (cookie) | Campaign parameters from the link you arrived by: utm_source, utm_medium, utm_campaign, utm_content, utm_term, ad click IDs and ref. Set only when the link carries them. Our analytics and the waitlist form read it, so a signup is credited to the campaign even when you send it from another page. | 30 days |
| dlg:theme (local storage) | Your choice of light or dark theme. Written only when you pick one in the theme menu. | Until you choose the system setting or clear your browser data |
| dlg:t:… (session storage) | A marker that a result has been counted once in this tab, so a reload does not count it twice. | Until you close the tab |

You can remove these in your browser settings. The site works without them.

## The Try it live demo

When you press Try it live and start a call, your browser asks for permission to use the microphone. The page uses it only during the call and releases it when the call ends. It sends your voice over an encrypted connection to our voice server, on a dialogist.cc subdomain, so that the agent can hear and answer you. The conversation appears on the page as text while the call lasts.

The server does not record the audio and does not save the call as a session. It keeps a short technical log entry for abuse protection: the agent you chose and a one-way code derived from your IP address that changes every day, not the address itself.

Our analytics count that a demo was opened, which agent you chose and its language, how long the call lasted and why it ended. They do not receive what was said.

## Who else gets the data

Our CRM, our analytics and the demo’s voice server are run by Dialogist on our own servers. We do not sell personal data and we do not pass it to advertising or social networks. We give it to an authority only where the law requires it.

## Where it is processed

Dialogist’s servers are in the EU. The controller is in Serbia, so the Serbian Law on Personal Data Protection applies, and for visitors from the EU we follow the GDPR (Regulation (EU) 2016/679).

## On what basis

- **Waitlist and request forms.** Steps you asked for before a possible contract (GDPR Article 6(1)(b)).
- **Analytics, recordings and abuse protection.** Our legitimate interest in running the site, improving it and keeping it safe (Article 6(1)(f)).
- **Language and theme.** You asked for them; they are stored only when you choose.
- **Marketing email.** We write to you about your place on the waitlist. Any other marketing email needs your separate consent.

## Your rights

You can ask us for a copy of your data, to correct it, to delete it, to limit its use, to hand it to you in a usable format, or to stop using it where we rely on our legitimate interest. You can withdraw a consent at any time. Write to [privacy@dialogist.cc](mailto:privacy@dialogist.cc) from the email address you signed up with. We answer within one month.

If you think we handled your data wrongly, you can complain to the Commissioner for Information of Public Importance and Personal Data Protection of Serbia (Poverenik), or, if you live in the EU, to your national data protection authority.

## Changes to this policy

We change this page when the site changes what it collects. The date at the foot of the page shows the last change.


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Contact: hello@dialogist.cc