---
title: "Voice Agents"
description: "AI voice agents for small and mid-sized business. They answer your phone 24/7, book appointments, qualify leads and send reminders. No code, no deployment."
canonical: "https://dialogist.cc/en/solutions/voice-agents/"
locale: "en"
updatedAt: "2026-11-11"
---

# Voice Agents

> For small business

## A phone number that answers in your business's name, day or night

Dialogist Voice Agents are AI voice agents built for small and mid-sized businesses. They answer inbound calls, book appointments, qualify leads and run reminder campaigns, on a phone line you already have.

You describe your business in plain language and pick a voice, in a no-code builder on Incoplax, the telephony platform from our group. There is no code and nothing to deploy: on your own SIP line the agent takes calls minutes after it is set up, and you can try it in your browser before it reaches a customer.

## Capabilities

### Answers calls day and night

The agent picks up inbound calls and handles them in real time: booking, order status, frequently asked questions and routing to the right person. Bookings and order lookups go straight to your own systems, which the agent calls during the conversation.

### Knows your business

Upload a price list, a policy document or point it at your website. The agent answers from your own material, and you can test any question against its sources before a customer asks it.

### Calls back customers who hung up

Through Incoplax telephony, someone who hangs up while waiting in a queue is added to a call-back campaign, and the agent calls them back.

### Sounds like your business

Choose the tone (friendly, formal, energetic or calm), set the name and how it introduces itself, then pick a voice or clone one from a 10–30 second sample.

### Hands over to a person when it should

You set the transfer rules, and the agent passes the call to a person when one of them applies. Through Incoplax telephony, the person sees the conversation so far as the call arrives.

### Skills-based routing and overflow chains [Planned]

Routing by skill, with per-direction overflow, for teams that need calls distributed by who is best placed to answer.

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## Questions

### Do I need technical skills to use this?

No. Agents are built in a guided no-code wizard on the Incoplax platform: a template, a handful of questions and an AI assistant at every step. Advanced controls are there if you want them.

### Can I try it before paying anything?

Yes. You can talk to an agent through your browser, by microphone or in text, before it handles a single customer call. Browser tests cost nothing; live calls are billed by your plan from the first one.

### Can it use the phone number I already have?

Yes. Connect your existing number over SIP; it works in every country. In selected countries, managed numbers are available through Incoplax telephony, and SIP credentials for an existing PBX through our telephony partner.

### How many calls can it handle at once?

Hundreds at once. One Server Unit carries 100 simultaneous calls and has been load-tested to 176% of that; capacity grows unit by unit. There is no per-agent cap: each agent on your plan is one concurrent call.

### Do I pay per minute?

No. You pay a fixed monthly price per agent, so there are no minutes to run out of, and a busy week does not change what you pay for the agent. Plans and prices are on the pricing page.

### Can anyone else access my calls?

Your calls are visible to your own team, according to their roles. Dialogist staff can open an account only with a stated reason and for a limited time; the account owner is notified and every action is logged.