---
title: "AI receptionist and booking agent — Dialogist"
description: "An AI voice receptionist that answers your calls, books, moves and cancels appointments in your schedule, and passes the difficult calls to your team."
canonical: "https://dialogist.cc/en/use-cases/receptionist/"
locale: "en"
updatedAt: "2026-11-11"
---

# Receptionist & booking: Answers the phone and books the appointment.

The agent picks up on the first ring, day and night, answers from your price list and policies, and books straight into your schedule. Your front desk handles only the calls that need a person.

Fits: Clinics, Salons and studios, Service businesses, Retail. In production with early customers.

## One call, start to finish

*An example booking call*

> **Agent:** Hello, you’ve reached the clinic. I’m Mia, the clinic’s AI assistant. How can I help?
> **Caller:** Hi, I’d like to book a cleaning sometime next week.
> _↳ Checks free slots in your booking system_
> **Agent:** Next week I have Tuesday at 10:30 or Thursday at 4:15. Which suits you better?
> **Caller:** Thursday works.
> **Agent:** Thursday at 4:15. What number should we call if anything changes?
> **Caller:** 064 123 4567.
> **Agent:** That’s 0-6-4, 1-2-3, 45-67. Is that right?
> **Caller:** Yes.
> _↳ Creates the appointment and the contact in your CRM_
> **Agent:** You’re booked for Thursday at 4:15. See you then!

What lands in your system after the call:

```json
{
  "outcome": "booked",
  "service": "Dental cleaning",
  "slot": "2026-11-19T16:15",
  "phone": "+381641234567",
  "new_patient": false,
  "needs_person": false
}
```

In service calls the agent handles 70–90% of conversations without a transfer; the rest go to a person, by your rules.

## How it works

1. **Keep your number.** Connect the line you already have over SIP. With your own SIP, the agent takes calls as soon as it is set up.
2. **Teach it your business.** Upload price lists and policies, or point it at your website. Ask it anything in the browser before a customer does.
3. **Connect the schedule.** The agent checks availability and books through your booking system’s API, with today’s date always in mind.
4. **Go live.** Every call lands in the journal with a transcript and a summary, and the recording when you switch recording on.

## What the agent handles

- **Books, moves and cancels.** Offers real free slots, confirms the time, and writes the appointment into your system during the call.
- **Answers from your documents.** Prices, opening hours, preparation, parking: the agent answers from the knowledge base you gave it.
- **Routes to the right person.** Transfers by topic, on request, or when it is unsure. The operator sees the conversation so far.
- **Calls back missed callers.** If a caller hangs up while waiting in the queue, Incoplax telephony calls them back.

## Good to know

- Numbers, names and addresses are where phone calls go wrong most often, so the agent reads them back.
- The greeting can announce the AI and the recording.
- Booking runs through your system’s API, so appointments land in the calendar you already use.

---

Contact: hello@dialogist.cc