Conversational AI for small business
A phone number that answers in your business's name, day or night
Dialogist Voice Robots is conversational AI built for small and mid-sized businesses. It answers inbound calls, books appointments, qualifies leads and runs reminder campaigns, on a phone line you already have.
You describe your business in plain language and pick a voice. There is no code, no telephony to configure and nothing to deploy — the robot is ready in minutes and you can try it in your browser before it ever reaches a customer.
Capabilities
Items marked planned or roadmap are not available today. Everything else ships now.
Answers every call, day and night
The robot picks up inbound calls and handles them in real time: booking, order status, frequently asked questions and routing to the right person. Missed calls are the most expensive calls you lose; a robot that never hangs up is the cheapest way to stop losing them.
Knows your business
Upload a price list, a policy document or point it at your website. The robot answers from your own material rather than from guesswork, and you can test any question against its sources before a customer ever does.
Calls back customers who gave up
When someone hangs up while waiting in a queue, they are added to a call-back campaign automatically. The robot recognises them and continues where they left off.
Sounds like your business
Choose the tone — friendly, formal, energetic, calm — set the name and how it introduces itself, then pick a voice. The result sounds like a member of staff, not a menu system.
Hands over to a person when it should
Some calls should not be handled by a robot. You set the transfer rules and the robot passes the conversation to a person at the right moment, taking the context with it.
Skills-based routing and overflow chains
PlannedRouting by skill, with per-direction overflow and fine-tuning, for teams that need calls distributed by who is best placed to answer.
Questions
Do I need technical skills to use this?
No. A guided wizard builds the robot from a template and a handful of questions, and an AI assistant is available at every step. Advanced controls exist if you want them, but they are never in the way.
Can I try it before paying anything?
Yes. You can talk to a robot through your browser, by microphone or in text, before it handles a single customer call. Browser tests cost nothing and do not use your minute credits.
Can it use the phone number I already have?
Yes. You can connect an existing number over SIP, buy a managed number from Dialogist, or take SIP credentials from us and point your existing PBX at them.
How many calls can it handle at once?
As many as the operators you subscribe to, up to 100 simultaneous calls per robot on the self-serve product. Higher volumes are handled as an enterprise engagement.
What happens when I run out of minutes?
You are warned before credits run low. Credits never expire, so there is no pressure to top up on someone else's schedule, and browser testing is always free.
Who can hear my call recordings?
Your own team, according to their roles. Dialogist staff can only enter your account after you explicitly grant access, for a limited time, with everything logged.