Privacy Policy
What we collect on this site, and why.
This policy covers dialogist.cc: the waitlist, the request forms, analytics, cookies and the Try it live demo. If something is unclear, write to privacy@dialogist.cc.
Who we are
dialogist.cc is run by CREOMATE DOO, a company registered in Novi Sad, Serbia. Dialogist is its product. CREOMATE DOO decides why and how the data below is used (the data controller).
- Company. CREOMATE DOO Novi Sad
- Registration number (matični broj). 21890154
- Tax number (PIB). 113559576
- Address. Toplice Milana 15, 21000 Novi Sad, Serbia
- Phone. +381 21 3220 030
- Privacy questions. privacy@dialogist.cc
- General questions. hello@dialogist.cc
- Security reports. security@dialogist.cc, see security.txt
What we use, why and for how long
| What | Why | How long |
|---|---|---|
| Your email address, when you join the waitlist or send a request | To put you on the waitlist and to write to you when your place opens. | In our CRM until you ask us to delete it, or for 24 months after our last contact if you do not become a customer. |
| What you type in a request form: the integration or language you want (up to 120 characters) and an optional note (up to 500) | To decide what to build and to reply to you. | As long as your CRM record. |
| The language of the page you signed up on | To write to you in a language you read. | As long as your CRM record. |
| Campaign details with a signup: UTM parameters, ad click IDs, a ref tag, and the page the form was sent from | To see which campaign brought you, so we know what works. | As long as your CRM record. |
| Your IP address, when you send a form | To limit how many requests one address can make per minute and to block abuse. | One minute, in the server’s memory. The site does not write it to disk. |
| A queue copy of your submission | If the CRM cannot be reached, the submission waits on our server and is sent again later, so no signup is lost. | The message is erased once the CRM has it. The email address and language stay as a duplicate check until you ask us to delete them. |
| Visits and clicks: the page, the referring site, browser, operating system, device type, screen size, language, and the country and city looked up from your IP address (the address itself is not stored). Clicks on the buttons and links we measure, and page speed | To count visitors, see which pages help and keep the site fast. | Anonymous records in our own analytics database. No name, email address or cookie is attached to them. |
| Recordings of clicks, scrolling and pointer movement (heatmaps and replays). They start after your first click, key press, scroll or touch, and never when your browser sends Do Not Track. Page text is masked, and the waitlist form and the demo window are left out | To find where visitors get stuck. | In our own analytics database, with no name or email address. |
| Your voice and the conversation in the Try it live demo | So the agent can hear and answer you. | Not recorded and not saved. See the demo. |
We do not use advertising or social-network trackers. The site loads no third-party scripts, fonts or images: everything comes from dialogist.cc, and analytics come from our own server.
The Try it live demo
When you press Try it live and start a call, your browser asks for permission to use the microphone. The page uses it only during the call and releases it when the call ends. It sends your voice over an encrypted connection to our voice server, on a dialogist.cc subdomain, so that the agent can hear and answer you. The conversation appears on the page as text while the call lasts.
The server does not record the audio and does not save the call as a session. It keeps a short technical log entry for abuse protection: the agent you chose and a one-way code derived from your IP address that changes every day, not the address itself.
Our analytics count that a demo was opened, which agent you chose and its language, how long the call lasted and why it ended. They do not receive what was said.
Where it is processed
Dialogist’s servers are in the EU. The controller is in Serbia, so the Serbian Law on Personal Data Protection applies, and for visitors from the EU we follow the GDPR (Regulation (EU) 2016/679).
On what basis
- Waitlist and request forms. Steps you asked for before a possible contract (GDPR Article 6(1)(b)).
- Analytics, recordings and abuse protection. Our legitimate interest in running the site, improving it and keeping it safe (Article 6(1)(f)).
- Language and theme. You asked for them; they are stored only when you choose.
- Marketing email. We write to you about your place on the waitlist. Any other marketing email needs your separate consent.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, to limit its use, to hand it to you in a usable format, or to stop using it where we rely on our legitimate interest. You can withdraw a consent at any time. Write to privacy@dialogist.cc from the email address you signed up with. We answer within one month.
If you think we handled your data wrongly, you can complain to the Commissioner for Information of Public Importance and Personal Data Protection of Serbia (Poverenik), or, if you live in the EU, to your national data protection authority.
Changes to this policy
We change this page when the site changes what it collects. The date at the foot of the page shows the last change.