Surveys
NPS and feedback calls that ask why.
The agent asks your questions in order, follows up when an answer is vague and returns the same structured fields from each call. Use it for NPS, satisfaction, product feedback or a check-in after a visit.
One call, start to finish
What the caller hears, what the agent does in your systems, and what you get afterwards.
- Agent: Hi, this is Leo, an AI assistant from the store. You picked up an order on Saturday. May I ask two quick questions about it?
- Caller: Okay, quickly.
- Agent: From 0 to 10, how likely are you to recommend us to a friend?
- Caller: Hmm, a seven, maybe.
- Agent: Thank you. What would have made it a nine or a ten?
- Caller: The pickup took forever. Twenty minutes, at least.
- Agent: Sorry about that, I’ll pass it on. Was everything in the order correct?
- Caller: Yes, all fine.
- Saves the answers to your survey table
- Agent: That’s all. Thanks for your time, and have a good day!
{
"completed": true,
"nps": 7,
"reason": "Pickup wait of about 20 minutes",
"order_correct": true,
"call_back": false
}Surveys rarely need a person. The agent still transfers a caller who asks for one or raises a complaint.
How it works
- 01
Write the questionnaire
Questions in plain language, with the follow-ups: “if the score is below nine, ask why”.
- 02
Choose who and when
Contact lists and calling hours run as campaigns through Incoplax telephony.
- 03
Rehearse
Run simulated conversations with scripted callers before the first real call.
- 04
Collect
Every call returns the same fields, ready for a spreadsheet, a dashboard or your CRM.
What the agent handles
Keeps your order of questions
Your questions in sequence, in a conversation rather than an IVR menu.
Follows up on vague answers
When someone says “it was okay”, the agent asks what would have made it better.
Respects “not now”
Notes a better time, or ends the call politely when the person would rather not answer.
Lets people interrupt
Callers can talk over the agent; it stops and listens.
Good to know
- A maximum call duration keeps surveys short and ends them politely.
- Free-text answers are summarized; the full transcript stays in the journal.
- The greeting can announce the AI and the recording.
Next step
Tell us which calls you would hand over first. We are letting teams in gradually and will email you when your spot opens.
Join the waitlist
We're letting teams in gradually. We'll email you when your spot opens.