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Payment reminders

Payment reminders that end with a date and an amount.

The agent reminds customers about upcoming and overdue payments, asks why a payment is late, agrees a date and records the promise in your system. Its tone stays calm however many calls it makes.

Join the waitlistSee pricingIn production with early customersLendersUtilities and telecomRetail creditBilling teams

One call, start to finish

What the caller hears, what the agent does in your systems, and what you get afterwards.

An example reminder call
  1. Agent: Good morning, this is Sara, an AI assistant from the lender, calling about your loan account. Before we go on, could you confirm your date of birth?
  2. Caller: Fourteenth of March, 1988.
  3. Verifies the customer in your system
  4. Agent: Thank you, Ivan. Your payment of 120 euros was due on the 8th. Is everything all right?
  5. Caller: I got paid late this month. I can pay on Friday.
  6. Agent: Understood. So that’s 120 euros by Friday the 20th. Shall I note that?
  7. Caller: Yes, please.
  8. Records the promise to pay
  9. Agent: Done. Thank you, Ivan, and have a good day.
What lands in your system after the call
{
  "outcome": "promise_to_pay",
  "amount": 120,
  "currency": "EUR",
  "date": "2026-11-20",
  "reason": "Late salary",
  "dispute": false
}

Disputes, hardship and anything outside your rules go to a person, with the conversation so far.

How it works

  • 01

    Hand over the account

    The agent receives the customer’s balance and due date before it says a word.

  • 02

    Set the tone and the rules

    What may be offered, what may not, and when a person takes over. Rehearse it in simulation first.

  • 03

    Call in waves

    Before the due date, on the day and after it, as campaigns through Incoplax telephony.

  • 04

    Track promises

    Every promise to pay, with its date and amount, goes back to your system.

What the agent handles

  • Verifies first

    Confirms identity through your system before discussing any amount.

  • Agrees a date and amount

    Reads them back, records them, and keeps to the options you allow, such as a split payment.

  • Listens

    Asks why the payment is late and records the reason: a late salary, a dispute, hardship.

  • Escalates

    Disputes, hardship and anything outside your rules go to a person.

Good to know

  • You set the tone and the allowed offers in the prompt and rehearse them in simulation before going live.
  • Calling rules differ by market: you set the calling hours, and the greeting can announce the AI and the recording.
  • The agent reads amounts and dates back to the customer before recording them.

Next step

Tell us which calls you would hand over first. We are letting teams in gradually and will email you when your spot opens.

Join the waitlist

We're letting teams in gradually. We'll email you when your spot opens.

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