Order confirmation
Confirm the order and the delivery before it ships.
The agent calls a customer who has just ordered, confirms what was ordered and how it is paid, checks the address and agrees a delivery time. Your team sees the result in the order, with no list of missed calls to work through.
One call, start to finish
What the caller hears, what the agent does in your systems, and what you get afterwards.
- Agent: Hello Ana, I’m Nina, an AI assistant from the shop. You ordered a kettle and two mugs today, paying on delivery. Do you have a minute to confirm it?
- Caller: Yes, that’s right.
- Reads the order from your shop system
- Agent: The total is 64 euros, paid in cash to the courier. Is the delivery address still Kralja Petra 12, apartment 5?
- Caller: Yes, but I’m only home after five.
- Agent: Then I can book Thursday between 5 and 8 in the evening. Does that work?
- Caller: Perfect.
- Confirms the order and saves the delivery window
- Agent: Done: Thursday between 5 and 8 in the evening. Thank you, Ana!
{
"outcome": "confirmed",
"payment": "cash_on_delivery",
"total": 64,
"currency": "EUR",
"delivery_window": "2026-11-19T17:00/20:00",
"address_changed": false,
"needs_person": false
}Questions about the product, complaints and anything outside your rules go to a person, with the conversation so far.
How it works
- 01
Connect the orders
The agent receives the items, the address and the payment method from your shop system before it calls.
- 02
Set the rules
Which orders get a call, the calling hours, and what the agent may change: the delivery time, the address or nothing.
- 03
Call and confirm
New orders are called through Incoplax telephony as they arrive, within the hours you set.
- 04
Update the order
The result goes back to the order: confirmed, rescheduled or cancelled, with the reason.
What the agent handles
Confirms the order
Reads back the items and the total and asks the customer to confirm them.
Checks address and time
Corrects the address and agrees a delivery window the customer can keep.
Takes a cancellation
If the customer no longer wants the order, the agent records that, with the reason.
Passes the rest to a person
Questions about the product and complaints go to your team with the conversation so far.
Good to know
- Addresses, times and amounts are read back to the customer before they are recorded.
- You choose which orders are called and when; calling rules differ by market. The greeting can announce the AI and the recording.
- Order data moves through your shop system’s API.
Next step
Tell us which calls you would hand over first. We are letting teams in gradually and will email you when your spot opens.
Join the waitlist
We're letting teams in gradually. We'll email you when your spot opens.