The site now answers the questions we hear most on first calls: what can the agent do, which systems does it work with, which languages does it speak and why is it fast. Each has its own page.
Use cases
Six jobs a Dialogist agent is built for on the phone: reception and booking, order confirmation, payment reminders, first calls to applicants, lead follow-up and surveys. Each page walks through one call from start to finish, next to the structured result it leaves behind, then how the agent is set up for it and what is good to know before you start.
Integrations
Salesforce, Creatio and Zendesk work out of the box: the agent looks the caller up before it speaks, updates records during the call and leaves a summary when it hangs up. Anything else with an API works through tools. The page also lists the connectors we plan next and a form to ask for the one you need.
Languages
48 languages, Serbian, Croatian and Bosnian among them. The agent hears and speaks each one directly, with no translation step in the middle of the call. The page grades how well the agent hears each language.
Technology
How the agent replies in about a quarter of a second: streaming recognition, a model that hears when the caller has finished, replies written and voiced sentence by sentence, all of it on servers we operate. Our research notes take those numbers apart in more detail.
What is next
This page is the start of News: product updates, release notes and the research behind them. We measure what we ship and publish the numbers.