A full voice AI platform for complex projects
The whole voice stack in one account, with the controls you need
Dialogist Platform is the complete platform: agents, knowledge, telephony, queues, campaigns, analytics, integrations and team management, in one place. Numbers, queues, campaigns and webhooks come through Incoplax, the telephony platform from our group.
It is built for organisations that have outgrown a single agent. Control the prompt, the behaviour rules, the extraction schema and the routing logic. Let agents call your own systems mid-conversation, connect Salesforce, Creatio or Zendesk, and read everything back out of a call journal with transcripts and recordings.
Capabilities
Advanced agent editor
A structured prompt editor with line numbers and folding, alongside the greeting, behaviour rules, voice, languages, post-call extraction and transfer rules, managed on the Incoplax platform. Everything the wizard produced stays visible and editable, and Prompt Studio lets you try a change in chat or by voice before it touches the live agent.
Knowledge Hub with hybrid search
Group knowledge into collections, add files or whole sites via sitemap, and preview how your content was split into searchable pieces. Meaning-based and keyword search work together by default; relationship-aware retrieval (GraphRAG) and question-oriented indexing can be switched on per knowledge base, and a retrieval test shows what the agent would find.
Telephony in the same account
Your own number over SIP works in every country. In selected countries, managed numbers come through Incoplax telephony, and SIP credentials for an existing PBX through our telephony partner, which also handles the identity documents some countries require.
Queues with live statistics
Through Incoplax telephony: calls waiting, service level, abandonment rate and wait time, updating in real time. When a queue grows, the platform prompts you to add operators.
API, webhooks and tools
Through Incoplax telephony, a REST API for contacts, campaigns and results, plus signed webhooks for finished calls. Agents call your own systems mid-conversation through HTTP tools declared per agent (to look up a customer, check availability or create a record), and Salesforce, Creatio and Zendesk connect out of the box.
Post-call data extraction
Every call produces a summary and a structured result in the shape you define: the outcome plus your own fields, such as name, date, interest level or sentiment. The journal, the dashboards and your CRM read from it.
Analytics built for volume
A searchable call journal with transcripts, recordings and extracted fields, and dashboards of calls over any period. Through Incoplax telephony, a dedicated analytical store for large call volumes and CSV export of the journal.
A visual designer for custom tools
PlannedBuild a custom tool without writing code, in a floating workspace rather than a settings form.
Questions
Which CRMs are supported?
Salesforce, Creatio and Zendesk work out of the box: the agent finds, creates and updates records. More CRM, help desk and booking connectors are on the integrations roadmap.
Can I add behaviour without a developer?
Yes. Most teams stay in the wizard and the advanced editor.
How is pricing structured?
Per agent, per month, with no per-minute charge for the agent, so a busy week does not change what you pay for it. Telephony (numbers and carrier minutes) is billed separately. Plans and prices are on the pricing page.
Can multiple organisations share one login?
Yes. Agencies and resellers run agents for several clients from a single account, switching between organisations in one click. Each organisation's agents, knowledge, numbers, data, plan and limits stay separate.
What roles exist?
Owner, Admin and Member; members have read-only access to the voice platform.
Can an agent fetch customer data before it speaks?
Yes. When a call is set up on the Incoplax platform (an outbound call or a recognised inbound number), the agent receives the customer's data before it speaks and opens the conversation with it.
Next step
The whole voice stack in one account, with the controls you need
Join the waiting list
We're letting teams in gradually. We'll email you when your spot opens.